Terms & Conditions

Transparency is part of our ethos. All fees are clear, all arrangements confirmed in advance, receipts provided for shopping prices. Your trust is our foundation.

• All fees must be paid before work begins
• Planning time: CHF 1800 CHFs for 1st 10 hours, then CHF 160/hr in blocks of 5 or 180 for each individual hour
• 5% processing fee on third-party bookings
• Chef bookings over CHF 1,800 incur 10% commission
• Bookings confirmed only after payment received
• Cancellation fees remain client’s responsibility
• For grocery purchases, cost price + 5%
• Requirement: 1 point of client contact with availability for CC confirmation code delivery

Our planning fee covers pre-arrival arrangements only. If unforeseen requests, guest queries, or additional concierge services arise during your stay, an in-resort support fee will apply. This fee is charged at our published daily or half-day rate with evening surcharge costs and must be settled immediately, and no later than before departure from the resort.

Failure to settle in-resort fees promptly will incur significant penalties, including interest charges and potential legal recovery costs. By confirming your booking, you agree to these terms.

Payments:

Payments are always due before work commences, and funds must have cleared in our bank before you leave town. Failure to do so means we will add a weekly 10% increase on late payments to your bill. All bank charges must be covered by the client.

For transfers from abroad, we recommend using Wise, as this reduces your bank charges. Please follow this link if you are not already using Wise https://wise.com/invite/u/sophiah5

Bank Details:

Bank: UBS

Account Name: Above & Beyond Sàrl

Account Number: 264-112021.01K

IBAN: CH03 0026 4264 1120 2101 K

Swift/Bic: UBSWCHZH80A