Payment Terms

• Full payment is required before work commences.
• Services will only be confirmed once payment has been received and cleared.
• Payments may be made by bank transfer, secure payment link or card payment where available.
• Any bank charges, transfer fees or currency conversion fees remain the responsibility of the client.

Bank Details

Bank: UBS
Account Name: Above & Beyond Sàrl
Account Number: 264-112021.01K
IBAN: CH03 0026 4264 1120 2101 K
Swift/BIC: UBSWCHZH80A
Register Number: CH-621.4.009.419-0

For international transfers, we recommend using Wise to minimise transfer costs and unnecessary banking fees.

If you are not already using Wise, you may register here:

Wise Referral Link

Concierge, Planning & Consultancy Fees

• Concierge support, planning and consultancy services are delivered according to the selected package or agreed scope of work.
• Requests falling outside the agreed scope may incur additional charges, which will always be discussed in advance where reasonably possible.
• Additional concierge support is charged at CHF 180/hour.
• Reduced rates of CHF 160/hour apply when purchased in blocks of 10 hours.
• Time is billed in hourly increments.
• A CHF 180 minimum engagement fee applies to ad hoc concierge support unless otherwise stated.

What’s Included in Support Time?

Support hours include all time spent working on a client’s behalf, whether visible to the client or not. This may include:

• Guest communications
• Supplier liaison
• Booking management
• Recommendations and research
• Transport coordination
• Itinerary updates
• Reservation amendments
• Problem-solving and logistical support

Time spent assisting authorised family members, guests, nannies, drivers, chalet staff or other approved contacts also counts towards the hours included within a package.

Designated Client Contact

To ensure efficient communication and avoid misunderstandings, all projects require one designated lead contact responsible for:

• Approvals
• Booking confirmations
• Payment authorisations
• Credit card authentication where required
• Distribution of information to other members of the group

Bookings & Supplier Charges

• Third-party bookings and purchases may be subject to a 5% processing fee.
• Chef bookings exceeding CHF 1,800 incur a 10% coordination commission.
• Booking availability cannot be guaranteed until confirmed in writing.
• Supplier cancellation charges remain the responsibility of the client.
• Verbier Concierge is not responsible for the actions, services or cancellation policies of third-party suppliers.

Grocery Shopping & Purchases

• Grocery purchases are charged at cost plus 5%.
• Shopping and delivery time is charged at CHF 120/hour, with a minimum of 2 hours.
• Receipts are available upon request.

In-Resort Support

Pre-arrival planning packages cover arrangements made before arrival only.

Requests arising during a stay, including:

• Additional guest support
• Changes to bookings
• New reservations
• Activity coordination
• Transport modifications
• Assistance provided to family members, guests, nannies, drivers or chalet staff
• Additional concierge requests outside the original scope

may require an in-resort concierge package or additional concierge support fees.

These charges will be discussed before work continues wherever reasonably possible.

Cancellation & Amendments

• Supplier cancellation fees remain the responsibility of the client.
• Amendments not included within a purchased package may incur additional charges.
• Last-minute requests, urgent changes or out-of-hours arrangements may be subject to surcharges.

Late Payments

Invoices not settled within the agreed payment terms may be subject to administration fees, interest charges and recovery costs.

Liability

Verbier Concierge acts as a concierge, planning and coordination service. While every effort is made to ensure the quality and reliability of suppliers and experiences, Verbier Concierge cannot accept responsibility for services delivered by third-party providers, including but not limited to:

• Restaurants
• Transport companies
• Activity providers
• Accommodation providers
• Instructors, guides or coaches
• Event suppliers

Contact

Verbier Concierge by Above & Beyond Sàrl

Email: verbierconcierge@abverbier.com
WhatsApp: +41 77 806 70 94